We aim to deliver all in stock orders within 7-15 working days, made to order items will have the estimated lead time on the item page. Where an item has an extended delivery time, you have the right to cancel the order or select an alternative item. Any delivery or collection date quoted is a genuine estimate and shall not be legally binding on us. Incorrectly ordered bespoke items cannot be returned.
Note: Due to the global impact of COVID-19 and seasonal demands, production and delivery times might be delayed by few business days more than the standard time frame. We apologize for the inconvenience.
Some larger heavy orders may be delivered on a Pallet which would be a kerbside delivery. You would be responsible for taking the item(s) inside your home and to dispose of the pallet and delivery packaging.
Time of delivery or collection shall not be the essence of the contract. We will not in any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, pure economic loss, loss of market, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused or the consequences of delay of delivery or collection, however caused.
It is your responsibility to ensure items purchased can fit through internal and external access points including and passages, stairwells, landings and doorways on the way to the destination room. We hold no responsibility for items not fitting in the premises and any rework or restocking fees will be payable by you prior to final delivery.
Every effort will be made to ensure that the goods ordered by you arrive undamaged and without defect. Upon delivery or collection, you must sign the delivery/collection note. It is your responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality. In the event of any discrepancy whatsoever, you must notify us immediately upon delivery by writing the discrepancy on the delivery note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged, please retain the packaging. All claims for loss or damage must be made before the end of the next working day. In all events, the limits of liability for any fault or defect shall not exceed the purchase price of the item.
Items damaged by the customer that are replaceable will be payable by the customer together with a further delivery charge.
Goods will normally be delivered to the door only and we will take no responsibility for damage caused when delivering goods in the house. In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery will still incur a delivery charge. Most orders should be delivered between 9am and 5pm, this may vary subject to the size and value of the item and the particular courier.