Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the email [email protected]
Once you’ve placed your order, it usually takes 1 – 3 business days to process it for delivery.
Standard shipping time is between 7-15 working days. But for abnormal situations , shipping may take more time. We will let you updated in any case.
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
We currently only support USD for charging our customers.
If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Yes we offer fast shipping, please reach out to support through the email [email protected].
we’ll reply immediately!
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 14 days of delivery
– The effective return is made within 7 days after the validation of the exchange request by Haitchome.
To ask for a return, please reach out to support through the email [email protected]
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support through the email [email protected]
Of course. We will send you an email to inform you when your order is fully processed and shipped. Then, you can visit this page Track your order and enter your tracking number if you have it or enter your order number and your email that you’ve used to place your order.
We currently don’t have any physical stores under our brand name.
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 14 days of delivery
– The effective return is made within 7 days after the validation of the exchange request by haitchome
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed
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